Customer  · 04. January 2013

Excellent customer service is about giving your customers a positive experience each time they interact with your business. How do you get your customer services team to deliver that experience? Selecting and training the right people, and when training your customer service team, placing communication as the absolute number 1 priority. Excellent commincation results in making the customer feel valued, listened to and respected is absolutely key in providing excellent customer service, when...

25. August 2009

I just read another article about the report that says 40% of tweets are pointless babble. I'm kinda shocked that so many people just don't get the simplicity of twitter! I've decided not to directly quote the article that sparked off my train of thought, because I don't want to give it more attention! (I know the power of twitter & links!) The power of twitter as a marketing tool is in the ability to build relationships! Not as a means of mass communicating your latest offer- doing so is...